Aiea Auto Repair

I went online to research a automotive repair shop and discovered Pearl City Auto Works. They had one of the most positive reviews and highest star ratings. I then decided to call and had the honor to speak with Keoki Velardo. l explained the situation with my vehicle and he was able to schedule an appointment that friday. I arrived friday morning by 8am, went into the office and checked in with Jen. She was attentive, listened to my concerns and noted it all for the technician to review. It took about 5 minutes and I was off to go to work. By the way, did I mention that they provided me a loaner with no charge! AWESOME! All they asked in return...a valid car insurance card, driver’s license and refill the gas tank upon your return. I received a call a few hours later with my results along with a email of my vehicles inspection report. I agreed to the services that needed repair and they immediately proceeded. They graciously awaited my arrival 5 minutes to 5:00pm due to my work schedule. I checked back in with Jen and had the privilege of meeting Keoki. They both did not rush me out and Keoki still took the time to explain other things about my vehicle. I will recommend everyone I know to Pearl City Auto Works for their reasonable cost, EXCELLENT professional/detailed/reliable customer/vehicle service.

This was my first time at this place. .I was referred by my cousin, and it was awesome. The people were very helpful, customer service was awesome.

Excellent customer service! It was my first visit for a simple safety check and transmission flush for my Tacoma and I was impressed. They noticed an oil leak and invited me to take a look while the truck was raised up. The valve cover gasket had been replaced by the dealership 2 years ago, so it was surprising to see the engine leaking oil again. They did the scheduled work and diagnosed the source of the oil leak - we will have the cam cap replaced on a subsequent visit when they get the necessary parts. Keoki also recommended some other parts to consider replacing given the age/mileage on the vehicle. He also suggested that I change the dirty air filter element which I could easily do myself. Honest, thorough, and professional - everything you would want in an auto repair shop.

Scheduled a 4:30pm safety check after work. Got there a little early. Was back on the road at 4:43pm. I also forgot my insurance card. They were able to accept an email of the card I got from my insurance company's website. Overall very professional, courteous, and timely service. I will be trying them again in the future. Perhaps for an oil change.

Very professional and trust worthy. Went to replace my radiator and they quoted it to be 900 something. I needed it replaced so I agreed but when I picked up my car they said they miss quoted and came out to 600 something. Big difference. Others may have stuck with the higher quote but they showed integrity. Mahalos will be back for future repairs.

Gene & Keoki were great! Very professional, work done is perfect & cost to do the work was very fair. I would not hesitate in recommending Pearl City Auto Works to anyone

I am very satisfied and recommend PCAW to everyone as they try to do the best job that they can and they also have loaners. The estimate given is what you pay and they inform you if any other repairs are necessary.

I am very pleased with the service and professionalism of the staff that I did make contact with. To me it is a direct reflection of the work that has been done to my vehicle. I am happy that I have found Pearl City Auto Works.

Great costumer service. My car was fixed on time and they provide me a car while I had mine in theirs shop. My car got fixed and drives better that ever before. They also call me the next da to check if everything was OK with my car. I definitely recomend this place to family and friends. We keep coming every time to get our car fix. Thanks again. 😊