I regularly service my car. At these times, Pearl City Auto Works (PCAW) will inform me of car problems that must be fixed immediately, if any, and list potential car troubles that don't have to be fixed now. They keep track of all my car troubles in their computer. Recently my car had to be fixed because a potential car trouble became a 'must fix immediately'. For me when PCAW only fix the 'need to be fix now' it saves me money. They always try to hold off fixing car problems until it is really necessary to correct. Keoki explained to me what the problem was, showed a picture of the trouble and why the problem must be fixed now. He also gave me a loner to use. Keoki makes sure all customers are looked after. Shay evaluated the problem and called me to give me an estimate price and a possible time when my car might be ready to be picked up (that afternoon). Shay is very efficient and try very hard to see that customers (a friend to them) knows all details of their repair. Usually if I have an emergency car fix it will take a day or two depending on their workload and they always try to loan me a car. As usual they did quality work. Thank you Pearl City Auto Works for keeping my 23 year old car safe to drive and running great. The outstanding work they do, the personal interest they show us and the reasonable price they charge is all because of Erin the owner. From the very beginning she made sure all customers received A+ service, we are treaded like family and Erin try very hard to hold the cost down for her customers. Larry Okimoto
We appreciate you so much!! I'm so glad that we as a team is doing our best for you.
- Pearl City Auto Works