Aiea Auto Repair

I am new in hawaii. I searched google for a shop near me in Pearl City. Pearl City Auto Works had a rating of 4.9/5 so I decided to have an appointment today July 21 2026 at 8am. Staff was very accommodating. They asked what troubles I am having with my car. That it would take atleast 2 hours to fix it. I said I'll wait. After half an hour their chief mechanic I assume went inside the office and ask more info on what I am experiencing. Another hour passes and he came to tell me that I may be having other issues which may be causing my concern. After our chat they sent me a full detailed inspection of my vehicle. A list of what are good, needs immediate attention and future maintenance. And what surprises me the most is that I was not charge for the service/inspection they did...amazing. No wonder they are one of the best. Much thanks to Keoki. Ill be back for the suggested repairs. Mahalo PCAW.

My main concern is when I specifically wanted to talk to the mechanic who worked on my vehicle the first time no one listened. Everyone was playing mechanic and telling this and that was wrong and the story was always changing so that made me suspicious . Anyway I took it to another shop and spoke with a head mechanic and he looked it over the work that was done and explained to me this and that no runaround everything looks as it should . Now thats what I call service listen and do what the customer ask .Thats all

Pearl City Auto Works is a Honest Reliable Mechanic Shop that provides Quality Service and Exceptional Customer Support for all vehicles needs. I am honored to have been working with them for the last 7 years.

Been to Pearl City Auto Works in the past. This time was as pleasant and satisfying as the last time. Shay and Erin were cordial as well as helpful. Comfortable and cool waiting room. Clean restroom. Reasonable wait time while my vehicle was being serviced. Excellent follow-up on additional recommended servicing. Kudos to PCAW. Keep up the good work!

Finding an honest and reliable auto repair shop isn't always easy, but Pearl City Auto Works has earned my complete confidence. The entire team is friendly, professional, and committed to providing exceptional service. Shay, Jenn, and Keoki deserve special recognition for their outstanding communication, attention to detail, and dedication to making every customer feel valued. The technicians consistently deliver high-quality work and the pricing is fair and reasonable. I highly recommend Pearl City Auto Works to anyone looking for dependable service and people who truly stand behind their work.

Communication was great throughout the repair. The cost was about what I expected. It was a little strange when I walked into the office to pickup my car, the lady behind the counter said let me call my customer first then I will wait on you. I stood there while she carried on a conversation for about 4-5 minutes. Another young lady walked into the office and took my payment and showed me my car.

Pearl City Auto Works consistently delivers outstanding service. From the front desk to the technicians, the entire team is professional, knowledgeable, and genuinely care about their customers. A special thank you to Shay, Jenn, and Keoki, who consistently go above and beyond with excellent communication, honest recommendations, and exceptional customer service. The quality of the work is outstanding, the repairs are done right, and the pricing is always fair and reasonable. I highly recommend Pearl City Auto Works to anyone looking for a trustworthy, dependable, and customer focused auto repair shop.

Today, I visited Pearl City Auto Works for the first time. I was truly impressed by how wonderful and professional the staff were. The repair isn't finished yet, so I can't comment on the cost or the quality of the work. Based on my first impression, I believe they are definitely trustworthy

Excellent communication and customer experience